🌟 Dream Builders Holiday Club Policies

We want every child to have a safe, enriching, and joy-filled experience at Dream Builders. Below you'll find our key policies designed to protect the wellbeing of all attendees, staff, and families.

🔒 Safeguarding & Child Protection

• All staff and volunteers are enhanced DBS-checked and trained in safeguarding.

• A Designated Safeguarding Lead (DSL) is present on-site at all times.

• We follow national child protection guidelines and respond to any concerns swiftly and appropriately.

• Children are always supervised, with the following adult-to-child ratios:

  • Ages 6–8: 1 adult per 8 children

  • Ages 9–12: 1 adult per 10 children

🏥 Health, Safety & First Aid

• We carry out daily risk assessments before each session begins.

• Our site is secure, with a clear sign-in and sign-out procedure for parents or carers.

• At least one First Aid trained staff member is on-site at all times.

• In case of illness or emergency, parents will be contacted immediately via the information provided on the registration form.

👨‍👩‍👧 Drop-off & Pick-up Procedure

• Children must be dropped off between 8:50–9:00 AM and collected between 2:50–3:00 PM.

• Only named adults listed on your child’s registration form will be allowed to collect them.

• Parents arriving later than 4:00 PM without prior notice may incur a late collection fee.

🤝 Behaviour & Inclusion

• Dream Builders is an inclusive space where kindness, respect, and cooperation are expected.

• We do not tolerate bullying, aggressive behaviour, or language that harms others.

• If any behavioural issues arise, we use a three-step approach:

  1. Verbal reminder and redirection

  2. Calm time with staff and discussion

  3. Parent contact and, if necessary, suspension from the programme

• Our environment supports children of all abilities, and we ask that any additional needs are shared in advance so we can plan appropriate support.

🍏 Food, Allergies & Health

• Please provide your child with a nut-free packed lunch, snacks, and a refillable water bottle.

• We do not allow energy drinks or fizzy drinks.

• All allergies, medical needs, or dietary restrictions must be disclosed at the time of booking.

• Children will not be allowed to share food to minimise risk.

📷 Photography & Media

• Photos and short videos may be taken during the club for use in Dream Builders’ promotional materials, website, and social media.

• This will only be done with express consent from parents/guardians during the registration process.

• No names will be shared publicly with images.

💬 Communication & Feedback

• We maintain open communication with families and are happy to discuss any questions or concerns before, during, or after the camp.

• Daily updates and reminders may be shared via email or WhatsApp.

• Feedback surveys may be sent out at the end of the club, as your input helps us grow!

💸 Fees, Refunds & Cancellations

• Full payment is required in advance to confirm your child’s place.

• Cancellations made 7+ days before the start date are eligible for a refund minus a £10 admin fee.

• Cancellations within 7 days of the camp start date are non-refundable.

• In rare cases where Dream Builders must cancel a session, full refunds will be issued.

🔐 Data Protection

• All personal information is stored securely and handled in accordance with the UK GDPR guidelines.

• We never share your data with third parties.

✅ Consent

By enrolling in the Dream Builders Holiday Club, you confirm that:

• You have read, understood, and agree to these policies.

• You give consent for first aid to be administered in an emergency.

• You consent (or decline) to your child being photographed as indicated on your registration form.